Recovering Lost Revenue Through Consistent, Strategic Follow-Up

At BERALOU LLC, we understand that the backbone of a financially successful dental practice is not just generating claims but ensuring they are paid. Unpaid or denied claims can accumulate silently, negatively impacting your cash flow, profitability, and long-term financial health. Our Accounts Receivable (A/R) Follow-Up service is designed to actively track and resolve outstanding insurance claims and patient balances, transforming lost or delayed revenue into collected income.

Our team is highly experienced in analyzing aged accounts, identifying problem claims, and taking prompt, strategic action to recover funds. We don’t just monitor your A/R—we work it. Through methodical follow-up, documentation audits, and insurer coordination, we help ensure every legitimate dollar is collected. We treat your revenue as our responsibility, working tirelessly to close open balances and return clarity to your receivables.

Why A/R Follow-Up Matters

Even the most efficient dental practices can face challenges with outstanding claims. Insurance denials, underpayments, and delays often go unresolved when front office staff are overwhelmed or lack the time and expertise to manage follow-up properly. Over time, these unpaid claims add up, creating a backlog that directly affects profitability and decision-making.

BERALOU LLC provides the dedicated attention your A/R needs to stay under control. We bring the structure, focus, and persistence required to reduce aged receivables and increase cash flow. Our service offers a practical solution to one of the most time-consuming and financially critical aspects of dental billing.

With effective A/R follow-up, your practice benefits from:

• Increased collections and reduced write-offs
• Improved insurance response time
• Accurate financial reporting and forecasting
• Reduced backlog of unresolved claims
• Strengthened relationships with payers and patients

Our team is committed to closing the gap between billing and payment by managing A/R efficiently, thoroughly, and with full transparency.

Our Process: From Payment to Reconciliation

We begin with a comprehensive review of your aged accounts receivable. This allows us to assess the current state of your receivables, identify trends, and prioritize actions based on claim age, value, and denial reasons. From there, we develop a strategic follow-up plan tailored to your practice’s needs.

Account Segmentation and Prioritization

Not all outstanding balances are the same. We categorize your A/R based on claim type, payer, balance, and claim age to ensure we target the most actionable and high-value accounts first.

• High-dollar claims are given immediate attention to accelerate cash flow
• Claims nearing timely filing deadlines are fast-tracked for urgent resolution
• Denied or partially paid claims are reviewed for errors or missing documentation
• Long-standing accounts are analyzed for appeal or write-off potential

By organizing the A/R strategically, we focus on actions that will have the greatest impact on your bottom line in the shortest amount of time.

Insurance Follow-Up and Appeals

Our billing specialists initiate direct contact with insurance carriers to gather claim status updates, clarify denial reasons, and push for resolution. We work diligently to ensure that no claim is overlooked or delayed without cause.

• Claim statuses are verified through payer portals or phone calls
• Denial reasons are reviewed against claim submissions for discrepancies
• Additional documentation is submitted as needed for claim reconsideration
• Appeals are filed when claims are wrongly denied or underpaid
• Unpaid claims are escalated to higher-level payer representatives if necessary

We are persistent and thorough, always advocating on your behalf to ensure that valid claims are paid in full and on time.

Patient Balance Resolution

In addition to insurance claims, we also follow up on outstanding patient balances. We ensure patients understand their responsibilities and that billing is both clear and compliant.

• Patient accounts are reviewed for errors or overcharges
• Statements are generated and sent with clear itemization
• Payment arrangements or discounts are applied per your practice’s policy
• Communication with patients is conducted professionally and respectfully

We treat your patients with courtesy and clarity, helping to maintain trust while improving collections.

Documentation and Reporting

Every follow-up interaction, claim status, and payer communication is documented in detail. This ensures full transparency and allows your practice to track progress in real time. We provide ongoing reports that give clear insights into A/R performance and aging trends.

• Weekly and monthly A/R aging reports
• Detailed logs of payer communications and claim actions
• Metrics on claims recovered, denied, or written off
• Recommendations for minimizing future denials and delays

These reports give you a reliable overview of the financial health of your practice and inform decisions around collections, payer contracts, and billing procedures.

Technology Integration

We work within your existing practice management and billing systems to ensure a seamless experience. Whether you use Open Dental, Dentrix, Eaglesoft, or another platform, our team can securely access and manage A/R without disrupting your daily operations.

• Remote access systems ensure secure and HIPAA-compliant interaction
• Claim notes and follow-up actions are entered directly into your system
• Reports and account statuses are visible in your dashboards

Our integration with your workflows allows for complete visibility and eliminates the need for double-handling or redundant communication.

Compliance and Best Practices

A/R follow-up is not just about persistence—it’s also about compliance. At BERALOU LLC, we adhere strictly to federal and state regulations, as well as insurance payer requirements. Our team is trained in HIPAA compliance, denial management best practices, and dental insurance protocols.

• Every interaction is logged to maintain an audit-ready history
• Patient data is protected through secure channels and systems
• Claims are managed according to contractual and legal guidelines

We operate with integrity and professionalism at every stage of the A/R follow-up process.

Benefits of Partnering with BERALOU LLC

With BERALOU LLC handling your A/R follow-up, your practice gains a strategic advantage in revenue cycle management. We bring focus, accountability, and results, helping you collect what you’ve rightfully earned.

• Reduced A/R days and faster cash flow turnaround
• Fewer write-offs and missed timely filing deadlines
• Higher collection rates on denied or underpaid claims
• Real-time visibility into outstanding balances and trends
• Less strain on your in-house staff and resources

Our team becomes an extension of your practice’s back office, freeing your team to concentrate on patient care and operational priorities.

Your Revenue, Recovered and Protected

Accounts receivable management is about more than just following up—it’s about reclaiming revenue, preventing losses, and strengthening the financial core of your practice. At BERALOU LLC, we are relentless in our pursuit of resolution and collection. We treat every unpaid claim and balance as an opportunity to improve your practice’s performance.

If your A/R is growing or your team is stretched too thin to manage follow-up effectively, BERALOU LLC is ready to help. Our specialized expertise in dental billing, combined with a hands-on, proactive approach, allows us to resolve outstanding claims efficiently and professionally.

Contact us today to learn how our Accounts Receivable Follow-Up service can help your dental practice recover revenue, reduce denials, and achieve greater financial stability.