At BERALOU LLC, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose information when you use our website or services. As a provider of dental billing solutions, we are committed to handling sensitive information—especially Protected Health Information (PHI)—with the highest level of confidentiality, integrity, and compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).
Information We Collect
We collect information that you voluntarily provide to us and information generated through the use of our services. This includes:- Personal Information
- Full name
- Contact details (email address, phone number, mailing address)
- Professional information (practice name, dental license details, etc.)
- Protected Health Information (PHI)
- Patient names
- Insurance information
- Treatment codes
- Dates of service
- Payment details
- Other medical and billing records
- Website and Technical Data
- IP addresses
- Browser types
- Pages visited
- Time spent on site
- Referring URLs
- Cookies and usage tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide dental billing services
- Process insurance claims and payments
- Communicate with you about your account or services
- Improve our website and services
- Comply with legal and regulatory requirements
- Protect the integrity and security of our systems
PHI is used strictly for service-related purposes and is only shared with authorized personnel and third parties as necessary to perform billing and administrative tasks.
Sharing and Disclosure of Information
We do not sell or rent your personal information. We only share your information under the following circumstances:
- With Your Consent
- With Business Associates
- For Legal and Compliance Reasons
- Required by law, regulation, subpoena, or court order
- Necessary to respond to governmental requests or audits
- Needed to prevent or investigate fraud, security breaches, or unlawful activity
We may share information when you explicitly authorize us to do so.
We may share PHI with vendors or service providers that help us deliver our services, such as clearinghouses or practice management platforms. These partners are contractually bound by HIPAA Business Associate Agreements (BAAs) to protect your data.
We may disclose information if:
- Data Protection and Security
- Encryption: Secure storage and transmission of sensitive data
- Access Controls: Role-based permissions and authentication for systems access
- Audit Trails: Monitoring and logging of system access and activity
- Regular Assessments: Ongoing evaluations of our security practices and policies
- HIPAA Compliance
- Maintaining written HIPAA policies and procedures
- Entering into BAAs with all Covered Entities and applicable subcontractors
- Ensuring confidentiality, availability, and integrity of ePHI
- Reporting any breaches in accordance with HIPAA breach notification requirements
- Retention of Information
- For the duration of the client relationship
- To comply with healthcare laws and insurance requirements
- For auditing or dispute resolution purposes
- Your Rights and Choices
- Right to Access You may request a copy of the personal data we hold.
- Right to Amend You can ask for corrections to inaccurate or incomplete data.
- Right to Restrict Use or Disclosure Under certain conditions, you may request limitations on how we use or disclose your information.
- Right to File a Complaint You can file a complaint with us or the U.S. Department of Health and Human Services (HHS) if you believe your privacy rights have been violated.
- Cookies and Website Tracking
- Help remember user preferences
- Analyze traffic patterns and user behavior
- Improve site security and performance
- Third-Party Links
- Children’s Privacy
- Updates to This Policy
- Contact Us
- Governing Law
This may include:
Collected as part of our billing services from dental practices, this may include:
When you visit our website, we may collect:
We implement robust technical and administrative safeguards to protect your information, including:
Our staff is trained in HIPAA compliance, data handling, and patient privacy practices. We actively monitor our systems for vulnerabilities and take immediate corrective action when risks are identified.
As a dental billing company, BERALOU LLC operates as a Business Associate under HIPAA. We comply fully with the HIPAA Privacy Rule, Security Rule, and Breach Notification Rule. This includes:
We retain personal and health information only as long as necessary to fulfill our contractual and legal obligations. Information may be retained:
Once retention is no longer necessary, information is securely destroyed or anonymized.
If you are a client or a patient whose data we process on behalf of a dental provider, you have rights under HIPAA and applicable data privacy laws, including:
To exercise any of these rights, please contact us using the details below.
Our website uses cookies and analytics tools to enhance your browsing experience and monitor website performance. These cookies:
You may control cookie settings through your browser. Disabling cookies may impact certain features of our site.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
Our services are not intended for use by children under the age of 13, and we do not knowingly collect personal data from children. If we become aware of such data, it will be deleted immediately.
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we do, the revised policy will be posted on this page with an updated effective date.
We encourage you to review this policy regularly to stay informed about how we protect your data.
If you have any questions about this Privacy Policy or your data rights, please contact:
BERALOU LLC
Email: support@beralou.com
Phone: 855-326-2242
Address:101 W McKnight Way b162, Grass Valley, CA 95949, USA
We are committed to addressing your privacy concerns promptly and responsibly.
This Privacy Policy is governed by the laws of the United States and the State in which BERALOU LLC is incorporated, without regard to conflict of law principles.